Our Policies

The Chadwick Bed & Breakfast is proud to offer some of the finest luxury accommodations in Portland, Maine. Before booking your stay, check out our policies below.

Reservations

A first-night deposit plus lodging tax is required to secure your reservation and will be charged to the Visa, MasterCard, Discover, or American Express card provided. If booking your reservation less than 14 days before your arrival, the entire reservation amount will be charged to your credit card. Reservations made by third-party websites (such as Booking.com) will be charged a 100% deposit at the time of booking.

The remainder of your balance is due at check-in and can be paid with credit card or cash. Your reservation is not confirmed until your deposit has been successfully processed. An automatic confirmation will be sent by our reservation system to the email address you provide. Guests electing self check-in or arriving outside of the normal check-in hours will have the remaining balance charged the day that the self check-in information is provided.

Friday & Saturday nights must be booked together. There are no check-ins or check-outs on Saturdays. Holiday or special event weekends may include additional night requirements.

Only two guests per room with no exceptions. This is how our rooms are licensed and we cannot allow for additional beds, air mattresses, or children’s bedding in the guest rooms. Children over the age of 14 are welcome but must be accompanied by a family member and count as a guest in the room. All guest names must be listed on the reservation for your safety in the event of an emergency. Although we love animals, we cannot accommodate pets.

Check-In & Check-Out

Check-ins are scheduled from 2 pm to 6 pm.

We will text message or call you the day before your arrival to confirm your arrival time. If you are not sure of your arrival time or will be arriving later than 6pm, we will provide you with the self check-in information. It is rare that we can accommodate an early check-in, but we are always happy to store baggage. Please call to make these arrangements in advance.

Check-out is anytime before 11 am.

If you need to leave before breakfast is served, please let us know before 6pm the night before and we will be happy to prepare a bagged breakfast to take with you. A late check-out must be arranged in advance with the innkeeper to assure there is ample time to prepare the room for guests arriving later that day.

Cancellation Policy

At The Chadwick Bed & Breakfast, we understand that life sometimes throws a curveball and plans can unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on reservations. Cancellations affect us greatly, therefore we ask you to agree to the following cancellation policy at the time of booking:

If your plans change after your reservation is confirmed, cancellation notice is required 14 days prior to your arrival date. With this advance notice, we will refund your credit card deposit minus a $25 cancellation fee, per room reserved. The $25 cancellation fee also applies to changes to your arrival/departure date that result in a shorter stay.

Reservations cancelled less than 14 days prior to your arrival date will be charged in full, unless your room(s) is re-booked by another party. We will make every effort to re-book your room(s) and will refund any room(s) we are able to re-book minus a $25 cancellation fee per room reserved.

The Chadwick Bed & Breakfast cannot accept responsibility for inclement weather, changes in travel plans, personal sickness or injury, family emergencies, etc.

We highly encourage guests to consider purchasing outside trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip.com to compare affordable options is well worth your travel investment. All canceled reservations, regardless of notice or reason, will be charged a $25 minimum cancellation fee.

No refunds are provided for late arrivals, early departures, no-shows, or weather related cancellations.

Cancellations MUST be made by phone, not via email.

Other Policies

Your room rate includes a full breakfast served each morning between 8am and 9:30am; use of the spacious indoor and outdoor common areas; free high-speed Internet access; off-street parking; non-alcoholic beverages and snacks. Visit our website for all included in-room and house amenities.

The Chadwick Bed & Breakfast is a NON-SMOKING & NON-VAPING property. For the health and safety of our guests, smoking and vaping is not permitted anywhere on the premises, and a minimum $250 cleaning fee is imposed for smoking and vaping inside the house. Additionally, we do not have designated outdoor smoking or vaping areas; we ask that you cross the street. Your complete cooperation is expected.

Driving directions can be found on the Contact Page of our website. Please visit the Recommendations Page of our website for a list of our favorite restaurants and other suggestions of how to fill your time in Portland. Need us to make a reservation for you? Just give us a call!

Any violation of these policies will result in the need to find other accommodations immediately. Refunds will not be considered.