Stay Small, Stay Safe, Stay Inn

Enhanced Housekeeping

• During our state-wide mandated closure, we have professionally sanitized and disinfected all of our guest rooms, common areas, and back-of-house areas.
• We are using disinfectants and sanitizers approved by the Centers for Disease Control and Prevention and the World Health Organization.
• Guest rooms will not receive daily housekeeping service but we are happy to provide you with fresh towels or other rooms amenities by request during breakfast hours. Items will be dropped off outside your room door.
• We’ve removed in-room items that could allow for the transmission of COVID-19, including decorative pillows and blankets, magazines, pens, and journals.
• Gloves and masks will be worn by our staff when preparing your room for arrival and after your departure.
• Hand sanitizer is provided throughout the property and in all guest rooms. These containers are not to be taken at check-out.
• Weather permitting, we will leave blinds and windows open in between stays to increase air flow and sunshine.
• We’ve increased the overall frequency of cleaning and sanitizing common areas.

Check-in, Check-out, and Guest Expectations

• We will provide self check-in information for all our guests to help reduce staff exposure through social distancing. Our self check-in practice doesn’t mean less service. It gives you the flexibility to arrive on your own terms, knowing you can contact us 24-hours a day. 
• All guests are required to wear face coverings while inside common areas of the building at all times. During breakfast service, face coverings will not be required while seated at your table. This is a state mandate for all businesses.
  
• Guests are responsible for maintaining 6 feet of social distance between other guests and staff members by all means possible.
• At this time, only registered guests are allowed inside the building or on the grounds. No outside visitors will be permitted.
• Guests who are experiencing or have been exposed to another person with any symptoms of COVID-19 within the last 14 days will not be permitted to stay.
• For contact tracing purposes, you will be asked to verify your contact information prior to arrival.

Food & Beverage Service

• Breakfast service will be limited to two couples at a time with an 8-8:45am seating and a 9-9:45am seating, giving 15 minutes for the staff to disinfect and sanitize the dining room between services. You will be asked to choose a seating time at the day of your check-in and at breakfast for additional days of your stay.
• We are offering our to-go breakfast by advance request for those that wish to not eat in the dining room or are leaving before service begins.
• All complimentary snacks and beverages are individually wrapped and served in a fashion that prevents unnecessary touching. All “reach-in” containers have been eliminated.
• The use of shared food and beverage equipment, including shared coffee/tea service have been discontinued.

A Healthy Workplace

• Employees have been trained and received State approved certifications on COVID-19 transmission prevention measures that include enhanced cleaning guidelines, food safety, social distancing, proper disposal of personal protective equipment, and personal health assessments.
• Staff are required to wear face coverings at all times and disposable gloves while cleaning.
• Continue to practice frequent hand washing and sanitizing especially when in contact with guests and their personal belongings.
• Staff will monitor their own health and temperature checks.

Restaurants & Activities

• Most Portland restaurants are open to indoor and outdoor dining, take-out, and curbside pick-up. Many of our guests’ favorite restaurants are open for business and are eager to meet your dining needs while following state safety guidelines.
• Our beautiful backyard and fire pit are open for relaxing! We’ve strung some new lights and have the fountain bubbling to create an oasis in the city.
• Many retail shops and tour companies are open for business with limited capacity, helping you and others social distance while enjoying your time in the Old Port, the Arts District, on Portland Harbor, or sailing through Casco Bay.
• Although bars will remain closed through much of 2020, we have a fine selection of wine for on-property consumption. Many restaurants offer cocktail kits and bottled beer to-go. You are also welcome to bring your own adult beverages.

Book with Confidence

We have temporarily updated our deposit and cancellation policies to provide you with more flexibility and peace of mind when booking at The Chadwick Bed & Breakfast.

• Instead of our normal one-night deposit, you will be charged a $50 non-refundable deposit. Remaining balances will be charged on the day of arrival.
• For new and existing reservations through the end of 2020, if you need to cancel for COVID-19 related issues, you may do so within 72 hours of your arrival date and receive a full deposit credit if you reschedule your stay or apply the non-refundable deposit toward a gift certificate for a future booking.
• If you paid a one-night deposit prior to June 1, 2020, and you would prefer your deposit to be refunded back to your credit card, we will refund your deposit minus a $50 fee to cover any expenses we’ve incurred by holding these rooms.
• On January 1, 2021 we will revert to our normal two-week cancellation and deposit policies.
• For information on all our policies view our Policies Page.